Technical Support

Altair One Customer Portal

Altair One (https://altairone.com/) is Altair’s customer portal giving you access to product downloads, the knowledge base, and customer support. We strongly recommend that all users create an Altair One account and use it as their primary means of requesting technical support.

Once your customer portal account is set up, you can access support on Altair Community via this link: https://support.altair.com/community.

Altair Training Classes

Altair training courses provide a hands-on introduction to our products, focusing on overall functionality. Courses are offered both online and at our main and regional offices. Visit https://learn.altair.com/ to view our course catalog and schedule. If you are interested in training at your facility, please contact your account manager for more details. If you do not know who your account manager is, e-mail your local support office and your account manager will contact you.

Telephone and Email

If you are unable to contact Altair support via the customer portal, you may reach out to the technical support desk via phone or e-mail. You can use the following table as a reference to locate the support office for your region.

Altair support portals are available 24x7 and our global support engineers are available during normal Altair business hours in your region.

When contacting Altair support, please specify the product and version number you are using along with a detailed description of the problem. It is beneficial for the support engineer to know what type of workstation, operating system, RAM, and graphics board you have, so please include that in your communication.

If your company is being serviced by an Altair’s partner, you can find that information on our web site at: https://www.altair.com/PartnerSearch/

See www.altair.com for complete information on Altair, our team, and our products.