Technical Support

Altair One Customer Portal

Altair One (https://altairone.com/) is Altair’s customer portal giving you access to product downloads, a Knowledge Base, and customer support. We recommend that all users create an Altair One account and use it as their primary portal for everything Altair.

When your Altair One account is set up, you can access the Altair support page via this link: www.altair.com/customer-support/

Altair Community

Participate in an online community where you can share insights, collaborate with colleagues and peers, and find more ways to take full advantage of Altair’s products.

Visit the Altair Community (https://community.altair.com/community) where you can access online discussions, a knowledge base of product information, and an online form to contact Support. After you login to the Altair Community, subscribe to the forums and user groups to get up-to-date information about release updates, upcoming events, and questions asked by your fellow members.

These valuable resources help you discover, learn and grow, all while having the opportunity to network with fellow explorers like yourself.

Altair Training Classes

Altair’s in-person, online, and self-paced trainings provide hands-on introduction to our products, focusing on overall functionality. Trainings are conducted at our corporate and regional offices or at your facility.

For more information visit: https://learn.altair.com/

If you are interested in training at your facility, contact your account manager for more details. If you do not know who your account manager is, contact your local support office and they will connect you with your account manager.

Telephone and E-mail

If you are unable to contact Altair support via the customer portal, you may reach out to technical support via phone or e-mail. Use the following table as a reference to locate the support office for your region.

Altair support portals are available 24x7 and our global support engineers are available during normal Altair business hours in your region.

When contacting Altair support, specify the product and version number you are using along with a detailed description of the problem. It is beneficial for the support engineer to know what type of workstation, operating system, RAM, and graphics board you have, so include that in your communication.

If your company is being serviced by an Altair partner, you can find that information on our web site at https://www.altair.com/PartnerSearch/.

See www.altair.com for complete information on Altair, our team, and our products.