Technical Support

Altair provides comprehensive software support via web FAQs, tutorials, training classes, telephone and e-mail.

Altair One Customer Portal

Altair One ( is Altair’s customer portal giving you access to product downloads, the knowledge base, and customer support. We strongly recommend that all users create an Altair One account and use it as their primary means of requesting technical support.

Once your customer portal account is set up, you can access support on Altair Community via this link:

Altair Training Classes

Altair training courses provide a hands-on introduction to our products, focusing on overall functionality. Courses are offered both online and at our main and regional offices. Visit to view our course catalog and schedule. If you are interested in training at your facility, please contact your account manager for more details. If you do not know who your account manager is, e-mail your local support office and your account manager will contact you.

Telephone and Email

If you are unable to contact Altair support via the customer portal, you may reach out to the technical support desk via phone or e-mail. You can use the following table as a reference to locate the support office for your region.

Altair support portals are available 24x7 and our global support engineers are available during normal Altair business hours in your region.

When contacting Altair support, please specify the product and version number you are using along with a detailed description of the problem. It is beneficial for the support engineer to know what type of workstation, operating system, RAM, and graphics board you have, so please include that in your communication.

Location Telephone E-mail
Australia +61 649 413 7981
Brazil +55 113 884 0414
Canada +1 416 447 6463
China +86 400 619 6186
France +33 141 33 0992
Germany +49 703 162 0822
Greece +30 231 047 3311

+91 806 629 4500

1 800 425 0234 (toll free)
Italy +39 800 905 595
Japan +81 36 225 5830
Malaysia +60 32 742 7890
Mexico +52 555 658 6808
New Zealand +64 9 413 7981
South Africa +27 21 831 1500
South Korea +82 704 050 9200
Spain +34 910 810 080
Sweden +46 46 460 2828
United Kingdom +44 192 646 8600
United States +1 248.614.2425

If your company is being serviced by an Altair’s partner, you can find that information on our web site at:

See for complete information on Altair, our team, and our products.