Technical Support
Altair provides comprehensive software support via telephone and e-mail.
Telephone and E-mail
When contacting Altair support, please specify the product and version number you are using along with a detailed description of the problem. Many times, it is very beneficial for the support engineer to know what type of workstation, operating system, RAM, and graphics board you have, so please have that information ready. If you send an e-mail, please specify the workstation type, operating system, RAM, and graphics board information in the e-mail.
To contact an Altair support representative, reference the following table.
| Location | Telephone | |
|---|---|---|
| Australia |
+61 3 9866 5557 +61 4 1486 0829 |
anz-pbssupport@altair.com |
| China | +86 21 6117 1666 | pbs@altair.com.cn |
| France | +33 (0)1 4133 0992 | pbssupport@europe.altair.com |
| Germany | +49 (0)7031 6208 22 | pbssupport@europe.altair.com |
| India |
+91 80 66 29 4500 +1 800 208 9234 (Toll Free) |
pbs-support@india.altair.com |
| Italy | +39 800 905595 | pbssupport@europe.altair.com |
| Japan | +81 3 6225 5821 | pbs@altairjp.co.jp |
| Korea | +82 70 4050 9200 | support@altair.co.kr |
| Malaysia |
+91 80 66 29 4500 +1 800 208 9234 (Toll Free) |
pbs-support@india.altair.com |
| North America | +1 248 614 2425 | pbssupport@altair.com |
| Russia | +49 7031 6208 22 | pbssupport@europe.altair.com |
| Scandinavia | +46 (0) 46 460 2828 | pbssupport@europe.altair.com |
| Singapore | +91 80 66 29 4500 +1 800 208 9234 (Toll Free) |
pbs-support@india.altair.com |
| South Africa | +27 21 831 1500 | pbssupport@europe.altair.com |
| South America | +55 11 3884 0414 | br_support@altair.com |
| United Kingdom | +44 (0)1926 468 600 | pbssupport@europe.altair.com |