Error Messages

Occasionally, you may receive an error message while using MSClient. The errors you are most likely to encounter are listed below, along with explanations of their causes and potential solutions.

  • No records to view.
    This message appears when the search you submitted fails to retrieve any documents. There are a number of reasons why this may occur. See Troubleshooting Searches for more information.

  • Your selection has native or offline documents, which cannot be viewed.
    This message is displayed, when you attempt to view search results containing native or offline documents.

To view offline documents, you need to contact your system administrator. Click clip0034 on the toolbar, in the upper right corner of the page, to open the Request dialog box, allowing to send a request for offline documents to the system administrator. In the displayed list of documents, select the documents you want to view, then click Submit. An e-mail is sent to your system administrator to notify them of your request.

To view native documents, click clip0085 on the Views toolbar, in the upper left corner of the page. Click the document name to display it in the browser, or click Download to save a copy on your computer.

 

 

 

 

 

 

 

 

 

 

 

 

 

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