Technical Support

Software Support Policy

For details about the latest product versions, product development, software releases, and maintenance and support policy, contact Altair Support.

Before Contacting Technical Support

You have access to a variety of resources that can help you address any questions or concerns about Monarch Server. Before you contact Technical Support, do the following:

“The license for Monarch Server is used improperly. Please contact your Altair sales representative for extended options.”

A notification of your license restriction also appears on top of the main page of the Monarch Server Administrator.

You may refer to the Server Status page of Automator for further information.


How to Receive Help

US and Canada

Phone: +1-800-988-4739

Phone: +1-978-275-8350


Europe, Middle East, Africa

Phone: +44 (0) 8081 892481


NOTE: Provide as much information as possible, including the following:

      • Product name and version number

      • Registration number

      • Operating system and version number

      • Exact error messages (where applicable)

      • A description of the problem, including the steps necessary to reproduce it, and how you attempted to solve it

      • Your contact information


What to Expect

We’ll answer your call in the order we receive it. Here’s what you can expect: