For details about the latest product versions, product development, software releases, and maintenance and support policy, contact Altair Support.
You have access to a variety of resources that can help you address any questions or concerns about Monarch Server. Before you contact Technical Support, do the following:
Refer to the Monarch Server documentation. You may find the answer to your question in the help file.
Check your configuration and resources. In some cases, a simple restart can solve the problem.
Check your license, especially when you exceed the number of CPU cores allowed by your license, in which case the following message appears in the login page:
“The license for Monarch Server is used improperly. Please contact your Altair sales representative for extended options.”
A notification of your license restriction also appears on top of the main page of the Monarch Server Administrator.
You may refer to the Server Status page of Automator for further information.
Access the Altair Community.
Email Altair Support at dasupport@altair.com.
US and Canada
Phone: +1-800-988-4739
Phone: +1-978-275-8350
Europe, Middle East, Africa
Phone: +44 (0) 8081 892481
NOTE: Provide as much information as possible, including the following:
Product name and version number
Registration number
Operating system and version number
Exact error messages (where applicable)
A description of the problem, including the steps necessary to reproduce it, and how you attempted to solve it
Your contact information
We’ll answer your call in the order we receive it. Here’s what you can expect:
If all support specialists are engaged with other customers, you will have the option to continue holding or to leave a message.
The specifics of your call are logged into our call tracking system and queued for the appropriate technical support specialist.
We will return your call as soon as a support specialist becomes available.
Faxed requests are collected periodically throughout the day and then assigned to available support specialists.