Sending a Crash Report While Connected to the Internet

You have the option to send the crash report to the Altair Feko development team with a description of the steps leading up to the crash. Crash reports can help the development team locate and correct problems faster.

In the event of a crash occurring in CADFEKO, POSTFEKO or EDITFEKO, the crash report utility generates a crash report.
Figure 1. The POSTFEKO has crashed unexpectedly dialog.


  1. Select one of the following options:
    • To attach the model files and any related files to the crash report, click Attach model files before sending.
    • If you are working on a confidential model and do not want to send the model files, click Send report without model.
    • If you do not want to generate a report nor attach model files, click Do not generate report, and the crash report utility will exit.
The POSTFEKO has stopped working dialog is displayed while the details regarding the location where the crash occurred are collected.
Figure 2. The POSTFEKO has stopped working dialog.


When the crash report is generated, the Error Report dialog is displayed.
Figure 3. The Error Report dialog.


Note: The file size of the report is indicated at the top of the dialog.
  1. [Optional] Click What does this report contain? to view the list of files in the crash report.
  2. [Optional] In the Your E-mail field, enter your email if you would like feedback when the crash has been resolved.
  3. [Optional] In the Describe in a few words... field, give a description of the steps that you followed at the time of the crash to help the Altair Feko development team resolve the issue.
  4. [Optional] Select the Restart after this window is closed check box to restart the software after the window is closed.
  5. Close the crash report utility by selecting one of the following workflows:
    • To send the report immediately and close the dialog, click Send report.
      • The report is sent by e-mail using a built-in SMTP client. If the network that the computer is on does not allow this, an attempt will be made to send the report using the default e-mail client installed on the computer.
    • To close the dialog and send the report later, click Other actions > Close the program and send report later.
    • To close the dialog and not send the report, click Other actions > Close the program.

      This option should be used when the computer is temporarily disconnected from the internet.

Note: Refer to the Privacy policy1 for more information regarding how we use the information obtained from the crash report.
1 https://www.altair.com/privacy-shield/