Sending a Crash Report While Connected to the Internet
You have the option to send the crash report to the Altair Feko development team with a description of the steps leading
up to the crash. Crash reports can help the development team locate and correct problems
faster.
In the event of a crash occurring in CADFEKO, POSTFEKO or EDITFEKO, the crash report utility generates a crash
report.Figure 1. The POSTFEKO has crashed unexpectedly
dialog.
Select one of the following options:
To attach the model files and any related files
to the crash report, click Attach model files before
sending.
If you are working on a confidential model and
do not want to send the model files, click Send report without
model.
If you do not want to generate a report nor attach model files, click
Do not generate report, and the crash report
utility will exit.
The POSTFEKO has stopped
working dialog is displayed while the details regarding the
location where the crash occurred are collected.Figure 2. The POSTFEKO has stopped working dialog.
When the crash report is generated, the Error
Report dialog is displayed.Figure 3. The Error Report dialog.
Note: The file size of the report is indicated at the top of the
dialog.
[Optional] Click What does this report contain? to view
the list of files in the crash report.
[Optional] In the Your E-mail field, enter your email if
you would like feedback when the crash has been resolved.
[Optional] In the Describe in a few words... field, give
a description of the steps that you followed at the time of the crash to help
the Altair Feko development team resolve the
issue.
[Optional] Select the Restart after this window is
closed check box to restart the software after the window is
closed.
Close the crash report utility by selecting one of the following
workflows:
To send the report immediately and close the dialog, click
Send report.
The report is sent by e-mail using a built-in SMTP client. If the
network that the computer is on does not allow this, an attempt will
be made to send the report using the default e-mail client installed
on the computer.
To close the dialog and send the report later, click Other actions > Close the program and send report later.
To close the dialog and not send the report, click Other actions > Close the program.
This option should be used when the computer is
temporarily disconnected from the internet.
Note: Refer to the Privacy policy1 for more information regarding how we use the
information obtained from the crash report.